Selling on coinxchange gives you access to a dedicated platform built by collectors, for collectors, putting your listings in front of a highly targeted audience of coin enthusiasts. Sellers benefit from a 30-day free trial with no selling fees, allowing you to test the platform risk-free. After the trial, a 6.75% coinxchange fee applies on sales, plus a 1.70% + 30¢ Stripe payment processing fee, bringing the total to roughly 8.45% per transaction. This remains significantly lower than many mainstream platforms, helping you maximise your reach, connect with passionate buyers, and keep more of your profits.

Log into your coinxchange account and navigate to the 'Sell' section to list an item. Fill out the required fields, including item details, price, and postage information. Upload clear photos of your item to attract potential buyers.

There are no upfront listing fees on coinxchange, you only pay when your item sells.
After your free trial, a 6.75% coinxchange fee applies to each successful Standard Listing sale, plus Stripe’s payment processing fee of 1.70% + 30¢. This brings the total cost to roughly 8.45% per transaction, which is still significantly lower than most mainstream selling platforms.

Sellers can receive payments straight into their bank account. Ensure your bank account is verified and linked to your coinxchange account to facilitate seamless transactions and receive funds promptly.

When an item sells, package it securely and post using tracked postage. Upload the tracking number on coinxchange to provide buyers with postage details. Tracked postage ensures both you and the buyer can monitor the delivery status for added security.

Buyers can contact you directly through the messaging system on coinxchange. Respond promptly to inquiries and maintain clear communication throughout the transaction process to ensure a positive buyer experience.

If a buyer encounters an issue, such as a discrepancy with the item received or postage delays, work with them to resolve the problem promptly. Clear communication and a willingness to find a satisfactory solution can help resolve issues amicably.

Sellers on coinxchange are not required to accept returns- it is at their discretion. If you would like to initiate a return, please contact the seller directly. For further assistance feel free to reach out to coinxchange support. 

Verification helps maintain a trusted marketplace environment on coinxchange. It ensures that buyers can confidently transact with verified sellers, reducing the risk of scams and enhancing overall trust and transparency within the community.

Cancellation policies may vary, but sellers are encouraged to fulfill orders once confirmed. If circumstances necessitate cancellation, promptly communicate with the buyer and resolve the issue amicably. Contact coinxchange support for assistance if needed.

Sellers are expected to post items promptly after an order is placed, typically within 1-3 business days. If you encounter delays, communicate with the buyer promptly to explain the situation. It's important to maintain clear communication to avoid any misunderstandings.

When an item sells, securely package it and post using tracked postage. Upload the tracking number on coinxchange to provide buyers with postage details. Tracked postage ensures both you and the buyer can monitor the delivery status for added security.

Postage costs vary based on the size, weight, and destination of the item. Sellers are responsible for determining and disclosing postage costs in their listings. Consider using our postage guide or consulting with postal services for accurate cost estimates.

Timely postage is crucial to maintaining buyer satisfaction on coinxchange. Failure to post on time may lead to negative feedback or disputes from buyers. Communicate proactively with the buyer and update them on any delays. Consistent postage performance helps build trust with buyers.

coinxchange has policies and guidelines in place to ensure fair and safe transactions for all users. If a seller violates these rules, consequences may include warnings, temporary account restrictions, or account suspension depending on the severity of the violation. It's important to adhere to coinxchange's policies to maintain a positive selling experience.

If you and the buyer agree that a refund is appropriate, you can issue the refund directly through Stripe, our payment provider. Log in to your coinxchange account, open the account dropdown, and select Stripe Dashboard. From there, locate the relevant transaction and complete the steps to issue the refund. Once processed, the buyer will receive a full refund, and your seller account will be charged the applicable Stripe and coinxchange fees.